Experience you can trust

At The Right Conversation we are passionate about enabling better conversations.in the workplace. The core team brings a wide range of skills and experience and we are fortunate to work with a fantastic network of highly skilled associates.

Dik Veenman


Dik has more than 25 years experience as a communication and strategy consultant. He is a qualified Executive Coach and an experienced facilitator and workshop leader who has enabled conversations for  organisations around the world. He is also a popular and provocative speaker on the subject of Conversational Leadership. Dik has an MBA from London Business School and a degree in Chemical Engineering from Imperial College. In his spare time he mentors troubled teenagers and cycles across Europe.

John Higgins

Research Director

John is an author, researcher and highly experienced coach who approaches life as a continuous research project, integrating the personal and professional and finding ways to bring the hidden habits of work into the light of day. He recently led a 5 year co-research programme with Ashridge Hult International Business School into ‘Speaking Truth to Power’ which culminated in the publication of the book ‘Speak Up’ in July 2019.

Gavin Fenn-Smith

Director - US

Gavin has 20 years experience as a leadership coach and consultant. He has consulted to organizations in many industry sectors around the world. Gavin looks after our US business. He is part of the coaching faculty at the MIT Sloan School of Management, and the MIT Leadership Center. He holds an MBA from the University of Warwick Business School and a BA (Hons) Political Science from the University of East Anglia.

We work with some of the best

We count ourselves lucky to work with some fantastic clients. Here’s just a selection:

"Dik facilitated an Open Space meeting for our Top 70 managers recently, which was amarked departure from how we normally run our meetings. It was an outstanding 3 hourswhich engaged everyone, generated a huge amount of energy and most importantly, lots offresh thinking"
Alison Crosland
Group Director, Corporate Services, Ofcom
"I attended the ‘Great Conversations’ course and think this was the best and most valuablecourse I have attended in all my time here at Which?"
Alex Hayman
Director Legal Services at Which?
"Dik has led several communications sessions with my extended leadership team of around 80 people. He is a very credible and energetic speaker who delivers interactive and relevant sessions, which have received extremely positive feedback. His style brings gravitas and creates a strong connection with the audience, helping to convey the importance of conversational leadership"
Kevin Craven
CEO, Serco UK Central Government division

If you would like to find out more, let's start a conversation

Get in touch
or call at +44 (0)788 765 1988