Your privacy matters to us.
We understand the trust you place in us when sharing your personal information, and we are committed to safeguarding it. This notice explains how we collect, use, store, and protect your data, as well as your rights under applicable law. We encourage you to read this policy carefully so you know:
- What information we collect
- How and why we use it
- How we keep it secure
- Your rights and choices
This policy applies to The Right Conversation and our website www.therightconversation.co.uk
What Information We Collect
“Personal data” refers to any information that identifies you as an individual. It does not include anonymised data.Depending on your interaction with us, we may collect:
- Details you provide when subscribing to newsletters or services
- Information submitted when applying for our programmes
- Marketing and communication preferences
- Survey responses and competition entries
- Customer service interactions (phone, email, social media)
- Technical data such as IP address, browser type, time zone, and usage patterns
- Payment details for associates or suppliers
- Associate information (e.g., name, contact details, work history, compliance documents)
- Data collected for service delivery or surveys
- Any other information you choose to share with us
How We Collect Your Data
We collect data through:
- Direct interactions (forms, emails, phone calls)
- Newsletter or blog sign-ups
- Surveys and feedback submissions
- Cookies and similar technologies to improve your browsing experience
How We Use Your Data
We only process your data when legally permitted, including:
- Fulfilling a contract with you
- Pursuing legitimate business interests without overriding your rights
- Complying with legal obligations
- With your consent for specific purposes (e.g., marketing)
Uses include:
- Sending service-related communications
- Improving website functionality
- Providing newsletters and updates you’ve opted into
- Customer support
- Marketing communications (where you’ve agreed)
- Handling inquiries and complaints
- Publishing content with your consent
- Managing associate records for compliance and work opportunities
Marketing & Communication
We may send promotional updates about our services. You can opt out anytime by clicking “unsubscribe” in our emails or contacting us directly.
Sharing Your Data
We do not sell your personal data. We may share it only:
- When required by law
- For legal proceedings or fraud prevention
- During business transfers (e.g., sale of assets)
- With authorities where disclosure is legally mandated
International Transfers
Your data is stored securely within the UK or EEA. We do not routinely transfer data outside these regions except as necessary for service delivery.
Data Security & Retention
We use robust technical and organisational measures to protect your data. Access is restricted to authorised personnel under strict confidentiality obligations.We retain data only as long as necessary for service delivery and legal compliance. For details on retention periods, please contact us.
Cookies & Website Tracking
We use cookies and web beacons to enhance your experience and analyse site usage. You can manage cookie preferences in your browser settings, but disabling them may affect functionality.
Your Rights
Under GDPR, you have the right to:
- Access your data
- Request corrections
- Request deletion
- Restrict or object to processing
- Request data portability
- Lodge a complaint with the Supervisory Authority
Contact Us
For any queries or to exercise your rights, contact:
The Right Conversation
5 Beech Court
Hurst
Berkshire
RG10 0RQ
Email: info@therightconversation.co.uk
