How we talk, how we listen, what we say or don’t say, and how we act matters… it really matters.
Conversations are a critical pillar of business success and life.
They are the key skill on which we boost performance, connect with others, engage meaningfully, learn, share ideas, inspire, lead and ultimately deliver results. Many people think they’re good communicators, but often they’re not as good at listening, being present, de-coding and voicing as they could or should be. The Five SuperSkills™ are the core skills that underpin all conversations we have, at work and at home.
At work many of us are quite simply too distracted and busy. And that is a bad place from which to start any conversation. Not being fully present in a conversation has a detrimental impact upon your relationships, the engagement of others around you and your ability to lead. Psychologists call it “Continuous Partial Attention,” and it’s the enemy of any good conversation. This SuperSkill is all about giving people the real you, not a distracted version. You’ll learn how to truly be present in any conversation, connect, and build stronger relationships as a result – even when your inbox is overflowing.
Often the reason conversations don’t go the way we want them to is because we lack self-awareness of our own emotional triggers, biases and assumptions and we do not control our emotions during a conversation. During this SuperSkill we guide participants through two key elements. 1) Understanding the triggers that stop you from hearing feedback, and 2) How to manage your response when you are triggered.
We all crave to be truly heard, not just listened to. This SuperSkill unlocks your ability to actively engage draw out what the other person is really saying to you; getting behind the true meaning of their words, so they feel heard and understood. We’ll explore techniques to uncover unspoken emotions and motivations that lie beneath the surface; Ask insightful questions that prompt deeper reflection and unlock valuable insights; Practice active listening techniques that show genuine interest and build trust.
70% of managers say they have avoided a ‘difficult’ conversation with a team member, so if you find this hard you are not alone. In fact, it is very human not to want to speak up for the simple reason that it comes with potential risks - and as humans our brains are wired to avoid risks. Working together we will help you understand your personal psychological triggers that hold you back from having the conversations you need to have along with finding ways to say what needs to be said, expressing your views with courage and conviction.
A conversation has a beginning, a middle and an end. During this SuperSkill we will look at how you can effectively manage all three stages, so it flows well and results in clear outcomes that everyone agrees with.
It is the quality of the everyday conversations managers have that unlocks performance and heightens engagement.
The SuperSkills™ masterclass is designed to facilitate learning, encourage ownership, and drive new conversational habits.
From understanding personal conversational preferences, through to post workshop nudges, individuals are continually supported to practice and embed the Conversational SuperSkills™ back at work and nurture a conversational micro climate around themselves.
Completion of our unique conversational SuperSkills™ tool, designed to help individuals delve deep into their personal conversational preferences across the Five SuperSkills™.
A virtual coach then guides you though the report to provide conversational insights.
Experience an interactive, in-person session that brings the conversational SuperSkills™ and techniques to light, contextualising them within reality of your world. Transitioning to the masterclass’s latter phase, a Conversational Apply Challenge is introduced.
After the masterclass participants dive into the Conversational Apply Challenge. Throughout this period, they receive regular short email support nudges carefully crafted to help them stay focused and on the right track.
To boost the capability and confidence of participants, they bring their insights from the Conversational Apply Challenge to an empowering Support and Challenge group coaching session. Together, we delve into the actions taken, celebrate successes, learn from setbacks, gain fresh perspectives, and forge a path to sustain.
Want to experience the SuperSkills™ Masterclass before introducing it to your business?
We offer an exclusive trial Conversational SuperSkills™ masterclass designed for senior HR and L&D leaders like yourself. You’ll join a small group of peers to experience the programme first hand and explore how it could support your strategic priorities.
25 insightful questions to enhance your awareness
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